When I received an offer to join Roche as a Service Desk Analyst five years ago, I would never have thought that this was the beginning of my dream career at this company.
I was born and raised in Malaysia, a multicultural country. When I was growing up, my mother was always my inspiration, encouraging me to live without any barriers and to make wise choices, even in the most uncertain situations.
As I walked into the Roche office on my first day at work, the caption on the wall “Doing now what patients need next” caught my eye, and those words are still with me and accompany me through my daily work. I admire the diversity and the people-focused culture that values not only our patients but also our employees.
Career growth at Roche
A year later, in 2018, while discovering what more I could contribute, I had an opportunity to enhance my skills. I applied for an Incident Manager role in the Technology & Process Experience Team (TPX). From that role, I was very fortunate to be subsequently promoted to the APAC Lead for the TPX team. In 2021, with our new agile organisation model, I was appointed as Chapter Section Lead for the Platform Operations Chapter, which was very much focused on delivering enhanced experience-centric services across the whole Roche organisation. This was an exciting career advancement for me where I was able to collaborate with professionals from the technical, process and operational support globally. Our team strives to strengthen the Digital Experience Platform. The Digital Experience Platform is focused on new solutions that enhance our end user and customer excellence experience.