Employee story

Development operations customer excellence - Meet Daphne

#DataScience #DigitalExperiencePlatform
Published: 2022.08.19.
When I received an offer to join Roche as a Service Desk Analyst five years ago, I would never have thought that this was the beginning of my dream career at this company.

I was born and raised in Malaysia, a multicultural country. When I was growing up, my mother was always my inspiration, encouraging me to live without any barriers and to make wise choices, even in the most uncertain situations.
As I walked into the Roche office on my first day at work, the caption on the wall “Doing now what patients need next” caught my eye, and those words are still with me and accompany me through my daily work. I admire the diversity and the people-focused culture that values not only our patients but also our employees.

Career growth at Roche

A year later, in 2018, while discovering what more I could contribute, I had an opportunity to enhance my skills. I applied for an Incident Manager role in the Technology & Process Experience Team (TPX). From that role, I was very fortunate to be subsequently promoted to the APAC Lead for the TPX team. In 2021, with our new agile organisation model, I was appointed as Chapter Section Lead for the Platform Operations Chapter, which was very much focused on delivering enhanced experience-centric services across the whole Roche organisation. This was an exciting career advancement for me where I was able to collaborate with professionals from the technical, process and operational support globally. Our team strives to strengthen the Digital Experience Platform. The Digital Experience Platform is focused on new solutions that enhance our end user and customer excellence experience. 

"Remember that wherever your heart is, there you will find your treasure."

Paulo Coelho​​​​​​​
Accelerate IT
My most challenging and unforgettable experience at Roche by far was when I joined Roche in one of the flagship development programmes, Accelerate IT, in 2019. Driven by our purpose of improving patients’ lives, we were working on the topic of creating a unified platform for personalised healthcare (PHC). With the tremendous amount of data that we generate at Roche, our mission was to design a dynamic platform where we could encourage cross-collaboration with multiple resources, enabling advanced analysis of joined data sets on the PHC data and analytics platform.

What’s next?

My journey has been an amazing one so far and I can only hope that each of you will share a similar experience in one way or another on your own career journey. 
Roche has created opportunities for employees to bring their unique selves to achieve their best work on behalf of patients. I’m excited about the challenges and opportunities that lie ahead, driving success for Roche and our patients.

It’s about realizing your purpose and living it to the fullest each day of your life.

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