This is my 20th year since I relocated to Malaysia. Yes, I love living in Malaysia! Malaysia has only a one-hour time difference with Japan, which makes it easier when we provide services to Japanese users. Malaysia also has a stable tropical climate all year round, which is nice for people like me who don’t like cold weather.
I joined Roche in 2020 just before the coronavirus broke out. I went to the office for one month, and then a long lockdown began and work from home became the new norm which lasted about two years. Upon joining the team, I started working on a new project to offer support for our business partner in Japan. My role was to do a transition from another company together with one of the managers, and the project went live after six months. I was the main agent to provide support for this account until I took on my current role.
From the start of that project till the go-live date, I had to do everything remotely from home while looking after my two energetic primary school children. It wasn’t an easy journey, but I believe we could make it because not only my manager but also other team members supported me continuously. Now I’m heavily working on the second transition for our business partner to take over full IT support which is scheduled to go live in August this year, and I’m leading a large team with additional 20 colleagues. This is what I’ve been working on since we started providing support. Whenever I communicated with users, I told myself to provide the best possible support, having in my mind that providing a good support now can lead to large-scale support in the coming years. And this is what is happening now!
2020 was the beginning of this project and now it’s ready to go operational on a full scale. I’m very excited and honoured to be a part of this project.
The next five years will be a very interesting time. With the emergence of artificial intelligence and the advanced technology development, I fully intend to forge ahead by arming myself with all the necessary knowledge and information that will benefit both the company and me in order to live a balanced and fulfilling life.