
Published: 2023.01.18.
I was born in Tokyo, Japan, and I finished my music education in New Zealand. When I was young, I became obsessed with computers and music. I discovered that these disciplines are creatively intertwined. Technology has made it possible for this to coexist, therefore I quickly learned that it is important to get into technology.
I am an experienced Service Desk Team Lead with a strong background in the information technology and services industry. I have experience in service delivery, service-level agreements (SLA), information technology infrastructure library (ITIL) and IT service management. It is my passion to stay up to date on the latest technology trends and I am a strong professional in the IT field.
I joined Roche as a Senior IT Service Desk Analyst. Although it was a step down from my previous position, I believed Roche would provide a better career advancement for me. I was given an opportunity to lead a project from its conception up to leading its support. Nearly three years later I was promoted to team lead for the Japan team. This reaffirmed my belief that joining Roche was indeed the right choice for my career growth.
Our team consists of Malaysians, Japanese, Chinese and Koreans. All of us have a different background, age and religion, but we respect each other’s differences and make concessions.
I believe that in order to effectively foster a diverse and inclusive environment, we need to move beyond the visible differences. I’m always looking for new ways of learning about my local community, standing up to injustice and encouraging everyone to speak their mind without fear. I want to create an inviting atmosphere for all to feel accepted, respected and heard. This is what I believe Roche is about.


"More than a place of work, Roche allows me to grow as an individual whilst providing an environment in which I can thrive."
Mami Ishii
IT Service Desk Team Lead
slide 1 of 10 The Perspectives Programme is an excellent way of getting to know Roche and gain insights on how we are evolving personalised healthcare for the benefit of patients. It’s also a great way to focus on your strengths and the opportunities that lie ahead. Severin Schwan, CEO Roche