
Published: 2023.09.18.
There is a Japanese term called Ikigai. Ikigai means “the reason you wake up in the morning”. Ikigai is unique to the individual and involves the pursuit of something one cares about with a strong connection of service to others, be it family, friends, students, customers, employers or animals.
Hi, my name is…
Michelle Quah. I am an electronics engineer with a major in Computer. My first job was as a quality engineer at Sony. I then moved on into the business intelligence domain at Lenovo before subsequently joining an oil and gas company as a metrics and reporting manager. This was when I was approached for a position at Roche in 2017.
My journey at Roche begins
Funny enough, my first question was: “What is Roche?” My discovery of Roche began here, where I learnt the work the company does for the patients and the community. Their contribution to the field of oncology motivated me to join Roche. Global Customer Experience (GCX): I first joined Roche as a Senior Operational Excellence Specialist under GCX before being promoted to APAC Service Delivery Experience Manager to manage a team of specialists in charge of Quality, Training, Data Analytics, Knowledge and Workforce Management.


“There is a Japanese term called Ikigai. Ikigai means “the reason you wake up in the morning”.
My Ikigai is being able to work for a company that makes a positive difference in a patient’s life.”
Michelle Quah
Expert Master Data Specialist
slide 1 of 10 The Perspectives Programme is an excellent way of getting to know Roche and gain insights on how we are evolving personalised healthcare for the benefit of patients. It’s also a great way to focus on your strengths and the opportunities that lie ahead. Severin Schwan, CEO Roche