We apply ourselves day by day to our mission ‘Doing now what patients need next’!
Muriel Behra, Customer Experience Manager at Roche Pharma AG in Grenzach
What does a Customer Experience Manager do?
Our Customer Experience Management team has an important interface function – we work flexibly with many different teams and implement the most diverse projects with them. We, for example, have a close exchange with the department Patient & Public Partnership, as well as our colleagues from Market Analytics. My task thereby is to advise the teams strategically and to assume the project coordination. The question always asked is how we can become faster and more efficient, to be able to respond better to the needs of physicians and patients.
Which abilities does a Customer Experience Manager need?
A Customer Experience Manager needs good project management skills, because we work in cross-functional and very diverse teams. But a high level of self-organization and team ability is also needed.