Redefine healthcare in a career at 
Roche Pharma   

At Roche, we strive towards our vision of providing more patient benefits at less cost to society. We know we can’t do this without fundamentally changing how we work because so much is changing within the healthcare industry, with our customer engagements, and in our portfolio. As a result, we decided the time had come to build on our learnings and enhance the healthcare system's capacity to create a positive impact beyond individual patients. Thus, transforming our customer engagement model into the Primary Point of Contact (PPoC) model, shifting from being initiators to being catalysts, ensuring sustainability in the way we collaborate.

Some of the key roles within our evolved customer engagement model are:
  • Patient Journey Partners (PJPs) who work closely with patients and the stakeholders and organisations that directly impact the patient journey, enabling them to identify patient needs and ways that Roche can add value to improve patient outcomes.
  • Healthcare System Partners (HSPs)  who collaborate closely with the stakeholders and organisations that indirectly impact how patients access healthcare and deliver solutions that add value and improve health system outcomes.

Build a career that drives impact

Job
Impact
Transform the industry through and innovative model that improves lives.
Culture &
Ways of Working
Empowered to make decisions that impact the lives of people.
Career
Development
Build an interesting career portfolio accross geographical locations and areas of expertise.

Hear from our employees

“The collaborative and innovative way of working allows me to make meaningful contributions to our shared goals and encourages me to think creatively and push beyond boundaries to enhance patient access.”
Abdul Rohman Wahid
Patient Journey Partner, Indonesia
“In my current position, through the Primary Point of Contact model, my efforts contribute to enhancing health system readiness and capacity. This, in turn, ensures that patients can benefit from our innovative solutions.”
Nani Widjaja
Healthcare System Partner, Indonesia
“The term 'empowerment' is commonly emphasised at Roche, encompassing values such as integrity, courage, and passion. As self-managers we enjoy the freedom to contribute in a manner that best serves the organisation's needs. The culture of openness and trust has widened my scope of thinking.”
Jia-Wen Lim
Patient Journey Partner, Malaysia
“Individually, we are one drop; together, we are an ocean. In the symphony of collaboration, each note contributes to a melody that resonates with the beauty of shared experiences, making our journey as a team in Roche not just productive, but profoundly enchanting and fulfilling.”
Virmary Martinez
Patient Journey Partner, Philippines
“Under the typical career growth system in a pharmaceutical company, it is not easy for a senior salesperson to transition to an advanced role. Transitioning into Roche shifted that in terms of job responsibilities.”
Carol Chang
Patient Journey Partner, Taiwan
“The Roche Ophthalmology Disease Area has a robust franchise that constantly researches and develops ophthalmology pipelines for retina patients worldwide. As a member of the Thailand Ophthalmology team, I appreciate the opportunity to convey ideas in an open and respectful setting that creates a safe area for challenging and discussing solutions.”
Nuengruthai Suksodkeow
Patient Journey Partner, Thailand
What does it mean to be a Patient Journey Partner?
What does it mean to be a Healthcare System Partner?